Terms of Service

Welcome to Maison Madore ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at maisonmadore.ca (the "Site") and our wedding planning services (the "Services"). By accessing the Site, submitting an inquiry form, or engaging our Services, you ("you" or "Client") agree to be bound by these Terms. If you do not agree, please do not use the Site or Services.

1. Description of Services

Maison Madore provides personalized wedding planning and coordination services, including venue selection, vendor management, timeline creation, and on-site coordination. Services are tailored to your vision and may be delivered in-person or virtually. We reserve the right to modify or discontinue Services at any time.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into contracts to use our Services.
By using the Site or Services, you represent that you meet these requirements.

3. Client Responsibilities

- Provide accurate, complete information during consultations and planning.
- Make timely payments as outlined in any Service Agreement.
- Cooperate with us and our vendors to facilitate smooth execution.
- Comply with all applicable laws, including those related to events and gatherings.

4. Fees and Payment
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Services are provided on a fee-for-service basis, with costs detailed in a separate Service Agreement or quote. Payments are non-refundable except as specified. Late payments may incur a 1.5% monthly interest fee. We accept major credit cards, e-transfers, and bank transfers. All fees are in Canadian Dollars (CAD) and exclusive of taxes (e.g., GST/HST).

5. Cancellations and Refunds

Cancellations by Client: Strict no refund policy. Cancellations by Maison Madore: Due to unforeseen circumstances (e.g., force majeure), we may cancel with full refund or rescheduling at no extra cost. No refunds for completed Services or non-attendance.

6. Intellectual Property

All content on the Site, including designs, photos, and planning materials ("Content"), is owned by us or our licensors and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works from Content without written permission. We grant you a limited, non-exclusive license to use planning materials solely for your wedding.

7. User Conduct

You agree not to: (a) use the Site for unlawful purposes; (b) harass, defame, or interfere with others; (c) transmit viruses or harmful code; or (d) impersonate others. We may terminate access for violations.

8. Third-Party Services

We may recommend or coordinate with third-party vendors (e.g., venues, florists). We are not liable for their performance, and you agree to hold us harmless from related claims.

9. Limitation of Liability

To the fullest extent permitted by law, Maison Madore, its owners, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the Site or Services, including but not limited to lost profits, emotional distress, or event disruptions. Our total liability shall not exceed the fees paid by you. Services are provided "as is" without warranties of any kind, express or implied.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your breach of these Terms, misuse of Services, or actions of your guests/vendors.

11. Force Majeure

We are not liable for delays or failures due to events beyond our control, including acts of God, pandemics, strikes, or government restrictions.

12. Governing Law

These Terms are governed by the laws of Ontario Canada, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of Ontario.

13. Changes to Terms

We may update these Terms at any time. Continued use after changes constitutes acceptance.

14. Contact Us

For questions, contact: contact@maisonmadore.ca

Privacy Policy

At Maison Madore, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site at maisonmadore.ca, use our Services, or contact us. By using the Site or Services, you consent to these practices.

1. Information We Collect

We collect: Personal Information: Name, email, phone number, address, wedding date/details, payment information, and preferences provided via inquiry forms, consultations, or contracts.

Usage Data: IP address, browser type, pages visited, and time spent on the Site (via cookies or analytics tools like Google Analytics).

Sensitive Information: Dietary restrictions, allergies, or family details shared during planning (used only for Service delivery). We do not collect information from children under 18 without parental consent.

2. How We Collect Information

- Directly from you (e.g., forms, emails, calls).
- Automatically via cookies and web beacons (you can manage preferences via browser settings).
- From third parties (e.g., vendors for coordination, with your consent).3. How We Use Information

We use your information to:

- Provide and improve Services (e.g., planning your wedding, sending updates).
- Communicate with you (e.g., consultations, invoices).
- Process payments and manage accounts.
- Analyze Site usage for enhancements.
- Comply with legal obligations.
- Send marketing (e.g., newsletters) with opt-out options.

4. Sharing Your Information

We do not sell your information. We may share it with: Service providers (e.g., payment processors like Stripe, hosting services) under strict confidentiality.

Vendors (e.g., photographers) only as necessary for your event, with your prior approval.
Legal authorities if required by law (e.g., subpoenas).

In business transfers (e.g., mergers), with notice where possible. All sharing complies with applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada.

5. Data Security

We implement reasonable security measures (e.g., encryption, access controls) to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection. Report suspected breaches to us immediately.

6. Your Rights and Choices

Under PIPEDA and applicable laws, you may:

- Access, correct, or delete your information (email us a request).
- Opt out of marketing emails (click unsubscribe or contact us).
- Withdraw consent (though this may limit Services).
- Lodge complaints with privacy authorities (e.g., Office of the Privacy Commissioner of Canada).We retain information only as long as necessary for Services (typically 2 years post-event) or legal requirements, then securely delete it.

7. Cookies and Tracking

The Site uses cookies for functionality and analytics. You can disable them, but this may affect Site performance. We use third-party tools that may track across sites; review their policies for details.

8. International Transfers

As a Canadian business, data is primarily stored in Canada. Transfers outside Canada (e.g., to U.S.-based processors) comply with PIPEDA safeguards.

9. Changes to Policy

We may update this Policy at any time.

10. Contact Us
For privacy questions: contact@maisonmadore.ca or 236-788-6522. Our Privacy Officer is Vanessa Madore.